Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email, and other identifying details.
• Medical Information: Health history, treatment plans, prescriptions, and lab results.
• Payment Information: Billing details, credit/debit card numbers, and transaction history.
• Technical Data: IP address, browser type, and usage data when you visit our website.

How We Use Your Information

We use your information for purposes such as:

• Providing and personalizing medical care and wellness services.
• Processing payments and managing your account.
• Communicating with you about appointments, treatments, and updates.
• Complying with legal and regulatory obligations.
• Sending You Communications You've Consented To: Your phone number will be used exclusively to send you messages you have opted to receive based on your consent.

Sharing Your Information

We may disclose your information in the following situations:

• Medical Providers: To healthcare professionals involved in your treatment.
• Legal Compliance: To law enforcement or regulatory bodies as required by law.
• Business Operations: To third-party service providers who assist with billing, marketing, or IT support.
• With Your Consent: For any other purposes that you explicitly authorize.

Important: We do not sell or share your personal information with third parties for marketing purposes.

Patient Rights & Choices

You have the following rights regarding your personal and medical information:

• Access & Copies: You may request a copy of your records.
• Amendments: You may request corrections to your medical data.
• Restrictions: You can request limits on how we use or disclose your information.
• Confidential Communications: You may specify how we communicate with you.
• Marketing & Sale of Information: We do not sell your medical information, and marketing communications will require your consent.

Security Measures

We implement comprehensive security measures to protect your information, including:

• Encryption of sensitive data during transmission and storage
• Secure servers with restricted access controls
• Regular security audits and updates
• HIPAA-compliant Electronic Health Record (EHR) systems

Please Note: While we take extensive precautions, no system is entirely secure, and we cannot guarantee complete protection against all potential security threats.

Third-Party Links

Our website may contain links to third-party sites. We have no control over the content and practices of these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Phone Number Privacy Policy

Use of Information

We use your phone number to send SMS messages regarding your inquiry and customer care related topics. Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.

Balance Point Hormone Health Text Messaging

By texting us at 904-257-3160, you consent to receive messages regarding your inquiry, service request, or appointment confirmation. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for support. For details, view our Privacy Policy at https://www.balancepointhormonehealth.com/disclaimer.